Does Anyone Work At American Eagle or Know Thr Fitting Room Proedures?

Hi everybody! I was in American Eagle yesterday, and I was treated vey rudely. Not only that, but when I asked to try something on, I was told that I could not take a hat in the fitting room. I wanted to try it on to see how it looked with my outfit and they said no! I could understand jewelry or underwear...even socks! I have never experienced anything like that.